Frequently Asked Questions
Do we have to wear masks during our private showtime?
Masks are no longer required for guests per the MDHHS. Celebration employees will be wearing masks.
What if I need to cancel my reservation?
Cancellations are allowed up to 7 days prior to event date. To request a refund, please email: firstname.lastname@example.org or contact your assigned coordinator.
When should I arrive for my showtime?
You will be able to enter your assigned auditorium 15 minutes prior to the scheduled start time of your movie. Due to gathering restrictions and our cleaning requirements, additional time in the auditorium is not available.
Can I bring in a cake or pizza?
Outside food or beverages are not allowed. Depending on the location, food may be available for pre-order for your event. Once your showtime is booked, a coordinator will explain all possible add-ons.
Can I decorate the auditorium or have a custom greeting on screen?
Decorations and on-screen greetings are not possible at this time. Balloons are not allowed in our building or theatres.
Will there be trailers?
Yes, we schedule the standard amount of trailers which begin at the scheduled start time of the movie.
Is this purchase eligible for C Rewards?
Yes! You can enter your C Rewards information during the initial purchase. If you already made your purchase, you can present your C Rewards information to the manager at check in on the day of your event.
Is the concession stand open?
Yes! We are happy to provide your guests with all their favorite movie snacks.
What if I want to bring a group of more than 20 people?
We would love to accommodate your larger group for a special event at the movies! If you want to plan something for a groups of 40+, please use THIS FORM to request assistance with one of our coordinators.
If you want to add a few more tickets to your private showtime, availability is based on the location and the assigned auditorium capacity. Your event coordinator can let you know if additional tickets are available and at what cost.
Does my baby count towards my 20 tickets?
We don't require a ticket to be purchased for anyone under 3 years of age but you must report to your coordinator in advance how many people (even very young people) will be in attendance.
Still have questions?
Our Group Events team can help you answer any questions you may have, email us at: email@example.com. Our group event office is typically open Monday through Friday 9AM to 5PM.